Nordic Sauna Cancellation & Refund Policy

Booking & Payment

• Full payment is required at the time of booking to secure your sauna session. Payments are processed securely via Stripe.

Cancellations by Guests

• 48+ hours before the session: Full refund.

• 24–48 hours before the session: 50% refund.

• Less than 24 hours before the session: No refund.

Changes to Bookings

• Changes to your booking (including time, date, or group size) must be made at least 24 hours before the session and are subject to availability.

• Clients cannot cancel or reschedule their appointment within 24 hours of the scheduled start time. Any requests made inside this window will be treated as a late cancellation. If you need to get in touch, please contact us directly.

Cancellations by Nordic Sauna

• We reserve the right to cancel or reschedule sessions due to weather, maintenance, safety concerns, or operational requirements.

• In such cases, guests will be offered a full refund or the option to reschedule.

Group Bookings

• Group bookings follow the same cancellation and change rules.

• The person who made the booking is responsible for informing all group members.

Refunds

• Refunds will be processed via the same method as the original payment (Stripe).

• Please allow 5–7 business days for the refund to appear in your account.